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Dear Valued Customer:
Thank you for giving us the opportunity to better serve you. Please help us by taking
a few minutes to tell us about the service that you have received so far. We appreciate
your business and want to make sure we continue to meet your expectations.
This survey consists of 10 short questions. Survey results will be viewed only by
the President of the company, Mrs. Sandy Huang.
Sincerely,
SunNet Solutions
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| We will initiate this survey by asking you a couple of questions regarding the Project
Manager assigned to you.
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1. The Project Manager assigned to me was very courteous.
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2. The Project Manager handled my questions & requests in a
timely manner.
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3. The Project Manager was available when needed.
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4. The Project Manager was very knowledgeable.
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5. The Project Manager was on time for client meetings.
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6. What about the Project Manager could be improved? Were they:
(You may select multiple answers)
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| Thank you for your answers. For the final part, we will ask you general questions
regarding your experience with Sunnet.
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7. In evaluating your most recent experience with us, what was the
quality of service you received?
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8. How likely are you to work with SunNet Solutions again?
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9. How likely are you to refer SunNet Solutions?
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10. Compared to other IT vendors that you have worked with, how
would you rate SunNet's pricing?
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11. What is the main reason that led you to select us as your IT
provider?
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We sincerely appreciate any comments or suggestions you may have which will
improve your satisfaction with our service.
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Thank you for your feedback. We value you as a customer and will take your input
into serious consideration while providing services in the future.
If you have any comments or concerns about this survey or our services, please contact:
sandy.huang@sunnet.us
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